Please read these Terms of Business carefully, as they set out our and your legal rights and obligations in relation to our services.
If you have any questions about the information on this page, please email email@example.com
1. Definitions and interpretation
1.1 In these Terms of Business:
“Business Day” means any week day, other than a bank or public holiday in England;
“Business Hours” means between 09:00 and 18:00 on a Business Day;
“Charges” means the charges specified in the Specification / the Agency’s Hourly Rate multiplied by the number of person-hours spent by the Agency’s personnel performing the Services payable by the Customer to the Agency, which may be varied from time to time in accordance with Clause 8.7;
“Confidential Information” means: any information supplied by one party to the other party (whether supplied in writing, orally or otherwise) marked as “confidential”, described as “confidential” or reasonably understood to be confidential;
“Customer” means the customer for Services under an Engagement as specified in the Specification;
“Customer Materials” means all works and materials provided by or on behalf of the Customer to the Agency for use in the production of, or incorporation into, the Deliverables;
“Deliverables” means the deliverables specified in the Specification;
“Agency” means Wordcomm, a company incorporated in England and Wales (registration number 03535127) having its registered office at The 1929 building, Merton Abbey Mills, 18 Watermill Way, London SW19 2RD;
“Effective Date” [means the date specified as such in the Specification / means, in relation to an Engagement, the date when the Agency receives a copy of the Specification relating to that Engagement signed by the Customer (such Specification having been previously signed by the Agency and sent to the Customer) providing the signed Specification is received by the Agency within the period of 30 days following the date of signature of the Specification by the Agency;
“Engagement” means a contract between the Agency and the Customer for the supply of Services and the delivery of Deliverables incorporating these Terms of Business and a Specification, and any amendments to such a contract from time to time;
“Force Majeure Event” means an event, or a series of related events, that is outside the reasonable control of the party affected (including power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars);
“Hourly Rate” means the Acency’s standard hourly labour rate as specified in the Specification on the Effective Date / notified by the Agency to the Customer by quotation.
“Intellectual Property Rights” means all intellectual property rights wherever in the world, whether registrable or unregistrable, registered or unregistered, including any application or right of application for such rights (and the “intellectual property rights” referred to above include copyright and related rights, moral rights, database rights, business names, trade names, trade marks, service marks, passing off rights and rights in designs);
“Services” means the graphic design services supplied by the Agency to the Customer under an Engagement, details of which are set out in the Specification (or, to the extent that no such details are set out in the Specification, details of which will be agreed between the parties acting reasonably from time to time);
“Specification” means the specification of services document issued by the Agency to the Customer and signed by or on behalf of each party detailing the scope of the Services and other matters relating to an Engagement; and
“Term” means the term of an Engagement.
1.2 In these Terms of Business, a reference to a statute or statutory provision includes a reference to:
(a) that statute or statutory provision as modified, consolidated and/or re-enacted from time to time; and
(b) any subordinate legislation made under that statute or statutory provision.
1.3 The Clause headings do not affect the interpretation of these Terms of Business.
1.4 In these Terms of Business, “persons” include companies, partnerships, limited liability partnerships, unincorporated associations and trusts.
1.5 The ejusdem generis rule is not intended to be used in the interpretation of these Terms of Business.
Each Engagement will come into force on its Effective Date and will continue in force until the Services agreed in the Specification have been completed, upon which it will terminate automatically (unless previously terminated in accordance with Clause 13).
3.1 The Agency will supply the Services to the Customer and deliver the Deliverables to the Customer in accordance with the terms of each Engagement.
3.2 Any stated or agreed time for delivery of the Deliverables will not be of the essence of the parties’ agreement.
[3.3 The Agency may sub-contract the provision of the Services without the prior written consent of the Customer; providing that if the Agency does sub-contract the provision of the Services, the agency will remain liable to the Customer for the performance of the sub-contracted obligations.
3.4 The Designer may suspend the provision of the Services and/or withhold the Deliverables if the Customer fails to pay by the due date any amount due to the Agency in respect of an Engagement.
4. Customer obligations
4.1 The Customer will promptly provide to, or procure for, the Agency any:
(a) co-operation, support and advice;
(b) designs, drawings, files, information and documentation;
(c) third party co-operation; and
(d) governmental, legal or regulatory licences, consents or permits;
reasonably necessary to enable the Agency to discharge its obligations under any Engagement.
4.2 The Customer must provide feedback on preparatory design work promptly, and in any event in accordance with any timetable agreed between the parties.
4.3 The Customer grants to the Agency a worldwide, royalty-free, non-exclusive licence to use the Customer Materials during the term of an Engagement solely for the purposes of that Engagement.
4.4 The Customer warrants and represents that the Customer Materials, and their use by the Agency in accordance with these Terms of Business, will not infringe the Intellectual Property Rights or other rights of any person, will not be illegal or unlawful under any applicable law, and will not give rise to any cause of action against the Agency or any other person in any jurisdiction.
4.5 The Customer hereby indemnifies and undertakes to keep indemnified the Agency against any losses, damages, claims, obligations, liabilities, costs and expenses (including legal fees and costs and expenses incurred in investigating, preparing, defending or prosecuting any litigation, claim, proceeding or demand) arising out of or in connection with any breach by the Customer of the warranty in Clause 4.4.
5. Assignment / Licence of rights
5.1 Upon the later of:
(a) the completion of the Services under an Engagement; and
(b) the payment by the Customer to the Agency in full in cleared funds of all amounts due in respect of an Engagement,
the Agency will (and hereby does) grant to the Customer a worldwide, non-exclusive licence for the full term of copyright, subject to Clause 5.2.
5.2 The licence granted in Clause 5.1 does not include certain rights dependent on project. These will be nominated prior to commencement of works.
6. Moral rights waiver
The Agency waives the Agency’s rights of paternity in the Deliverables / the Agency’s rights of integrity in the Deliverables / all the Agency’s moral rights in the Deliverables to the maximum extent permitted by applicable law and warrants that all other rights of paternity / rights of integrity / moral rights in the Deliverables have been waived to the maximum extent permitted by applicable law.
7. IPR warranty and indemnity
7.1 The Agency warrants that the use of the Deliverables (excluding the Customer Materials) by the Customer in accordance with the licence granted under the Engagement / the Deliverables (excluding the Customer Materials) will not infringe the UK Intellectual Property Rights of any third party.
7.2 Subject to the Customer’s compliance with Clause 7.3, the Agency hereby indemnifies and undertakes to keep indemnified the Customer against any losses, damages, claims, obligations, liabilities, costs and expenses (including legal fees and costs and expenses incurred in investigating, preparing, defending or prosecuting any litigation, claim, proceeding or demand) arising out of or in connection with any breach by the Agency of the warranty in Clause 7.1.
7.3 The Customer will:
(a) upon becoming aware of an actual or potential infringement, notify the Agency;
(b) provide to the Agency all reasonable assistance in relation to the infringement;
(c) allow the Agency the exclusive conduct of all disputes, proceedings, negotiations and settlements related to the infringement; and
(d) not admit liability in connection with the infringement or settle any claim without the prior written consent of the Agency.
8. Charges and payment
8.1 The Customer will pay the Charges to the Agency in accordance with the provisions of this Clause 8.
8.2 The Agency may issue an invoice for the Charges to the Customer from time to time during the Term / on or after the dates set out in the Specification / at any time after the relevant Services / Deliverables have been delivered to the Customer.
8.3 The Customer will pay the Charges to the Agency within 30 days of the date of issue of an invoice issued in accordance with Clause 8.2.
8.4 All amounts stated in the Specification or in relation to an Engagement are exclusive of all value-added taxes, which will be added to those amounts and payable by the Customer to the Agency.
8.5 Charges must be paid by direct debit, bank transfer or by cheque (using such payment details as are notified by the Agency to the Customer from time to time).
8.6 If the Customer does not pay any amount properly due to the Agency in connection with any Engagement, the Agency may:
(a) charge the Customer interest on the overdue amount at the rate of 3% per year above the base rate of [RBS Plc] from time to time (which interest will accrue daily until the date of actual payment and be compounded quarterly); or
(b) claim interest and statutory compensation from the Customer pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
[8.7 The Agency may elect to vary the Charges / Hourly Rate by giving to the Customer not less than 30 days’ written notice of the variation expiring at the end of any calendar year, providing that any such variation shall not result in a percentage increase in the Charges / Hourly Rate during the Term in excess of the percentage increase during the same period in the Retail Prices Index (all items) published by the UK Office for National Statistics.
[8.8 The Agency will:
(a) ensure that the personnel providing the Services complete records of their time spent providing those Services;
(b) retain such records and evidence during the Term and for a period of 12 months following the end of the Term; and
(c) supply such records and evidence to the Customer within 10 Business Days following receipt of a written request to do so.
9.1 The Customer warrants to the Agency that it has the legal right and authority to enter into and perform its obligations required by each Engagement.
9.2 The Agency warrants to the Customer that:
(a) it has the legal right and authority to enter into and perform its obligations required by each Engagement; and
(b) the Services will be performed with reasonable care and skill.
9.3 All of the parties’ warranties and representations in respect of the subject matter of the Engagement are expressly set out in these Terms of Business and in the Specification. To the maximum extent permitted by applicable law and subject to Clause 10.1, no other warranties or representations concerning the subject matter of the Engagement will be implied into these Terms of Business, the Specification, the Engagement or any other contract.
10. Limitations and exclusions of liability
10.1 Nothing in the Engagement will:
(a) limit or exclude the liability of a party for death or personal injury resulting from negligence;
(b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
(c) limit any liability of a party in any way that is not permitted under applicable law; or
(d) exclude any liability of a party that may not be excluded under applicable law.
10.2 The limitations and exclusions of liability set out in this Clause 10 and elsewhere in the Engagement:
(a) are subject to Clause 10.1; and
(b) govern all liabilities arising under the Engagement or in relation to the subject matter of the Engagement, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty; and
[(c) will not limit or exclude the liability of the parties under the express indemnities set out the Engagement.
10.3 The Agency will not be liable in respect of any loss of profits, income, revenue, use, production or anticipated savings.
10.4 The Agency will not be liable for any loss of business, contracts or commercial opportunities.
10.5 The Agency will not be liable for any loss of or damage to goodwill or reputation.
10.6 The Agency will not be liable in respect of any loss or corruption of any data, database or software.
10.7 The Agency will not be liable in respect of any special, indirect or consequential loss or damage.
10.8 The Agency will not be liable for any losses arising out of a Force Majeure Event.
10.9 The Agency’s aggregate liability under the Engagement will not exceed the greater of:
(a) [amount]; and
(b) the total amount paid or (if greater) payable by the Customer to the Agency under the Engagement.
11.1 Each party will keep confidential the Confidential Information of the other party, and will not disclose that Confidential Information except as expressly permitted by this Clause 11. (For the purposes of this Clause 11, the terms of an Engagement constitute the Confidential Information of each party.)
11.2 Each party will protect the confidentiality of the Confidential Information of the other party using at least reasonable security measures.
11.3 The Confidential Information of a party may be disclosed by the other party to its employees, sub-contractors, insurers and professional advisers, provided that each recipient is legally bound to protect the confidentiality of the Confidential Information.
11.4 These obligations of confidentiality will not apply to Confidential Information that:
(a) has been published or is known to the public (other than as a result of a breach of these Terms of Business);
(b) is known to the receiving party, and can be shown by the receiving party to have been known to it, before disclosure by the other party; or
(c) is required to be disclosed by law, or by an order (binding upon the relevant party) of a governmental authority, a regulatory body or a stock exchange.
12. Force Majeure Event
Where a Force Majeure Event gives rise to a failure or delay in either party performing its obligations required by any Engagement (other than obligations to make payment), those obligations will be suspended for the duration of the Force Majeure Event.
13.1 Either party may terminate an Engagement at any time by giving at least written notice to the other party.
13.2 Either party may terminate an Engagement immediately by giving written notice to the other party if the other party:
(a) commits any breach of any provision of these Terms of Business or the relevant Specification, and:
(i) the breach is not remediable; or
(ii) the breach is remediable, but the other party fails to remedy the breach within 30 days of receipt of a written notice requiring it to do so; or
[(b) persistently breaches these Terms of Business and/or the relevant Specification.
13.3 Either party may terminate an Engagement immediately by giving written notice to the other party if:
(a) the other party:
(i) is dissolved;
(ii) ceases to conduct all (or substantially all) of its business;
(iii) is or becomes unable to pay its debts as they fall due;
(iv) is or becomes insolvent or is declared insolvent; or
(v) convenes a meeting or makes or proposes to make any arrangement or composition with its creditors;
(b) an administrator, administrative receiver, liquidator, receiver, trustee, manager or similar is appointed over any of the assets of the other party;
(c) an order is made for the winding up of the other party, or the other party passes a resolution for its winding up (other than for the purpose of a solvent company reorganisation where the resulting entity will assume all the obligations of the other party required by the Engagement);
(d) (where that other party is an individual) that other party dies, or as a result of illness or incapacity becomes incapable of managing his or her own affairs, or is the subject of a bankruptcy petition or order.
13.4 The Agency may terminate an Engagement immediately at any time by giving written notice to the Customer if the Customer fails to pay in full and on time any amount due to the Agency whether due in respect of that Engagement or otherwise.
14. Effects of termination
14.1 Upon termination of an Engagement all the provisions of these Terms of Business and the Specification will cease to have effect, save that the following provisions of these Terms of Business will survive and continue to have effect (in accordance with their terms or otherwise indefinitely): Clauses 1, 4.5, 7.2, 7.3, 8.6, 8.8, 10, 11, 14, 15 and 17.
14.2 Termination of an Engagement will not affect either party’s accrued liabilities and rights (including accrued rights to be paid) as at the date of termination.
The Customer will not without the Agency’s prior written consent, either during the term of any Engagement or within 6 months after the date of effective termination of the most recent Engagement, engage, employ or otherwise solicit for employment any employee or contractor of the Agency who has been involved in the Engagement or the performance of the Services.
16.1 Any notice given under these Terms of Business must be in writing (whether or not described as “written notice” in these Terms of Business) and must be delivered personally, sent by pre-paid first class post, or sent by fax or email, for the attention of the relevant person, and to the relevant address, fax number or email address given below (in the case of the Agency) or in the Specification (in the case of the Customer) – or as notified by one party to the other in accordance with this Clause.
Matthew Winstone, Wordcomm, Princess Court, Horace Road, Kingston upon Thames, Surrey, KT1 2SL, firstname.lastname@example.org
[16.2 A notice will be deemed to have been received at the relevant time set out below (or where such time is not within Business Hours, when Business Hours next begin after the relevant time set out below):
(a) where the notice is delivered personally, at the time of delivery;
(b) where the notice is sent by first class post, 48 hours after posting; and
(c) where the notice is sent by fax or email, at the time of the transmission (providing the sending party retains written evidence of the transmission).]
17.1 No breach of any term of any Engagement will be waived except with the express written consent of the party not in breach.
17.2 If a term of any Engagement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other terms of the Engagement will continue in effect. If any unlawful and/or unenforceable term would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the term will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant term will be deemed to be deleted).
17.3 No Engagement will constitute a partnership, agency relationship or contract of employment between the parties.
17.4 Neither these Terms of Business nor any Specification may be varied except by a written document signed by or on behalf of each of the parties.
17.5 The Agency may freely assign its rights and obligations under any Engagement without the Customer’s consent. Save as expressly provided in this Clause or elsewhere in these Terms of Business, neither party may without the prior written consent of the other party assign, transfer, charge, license or otherwise dispose of or deal in any rights or obligations under any Engagement.
17.6 Each Engagement is entered into for the benefit of the parties, and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement relating to any Engagement are not subject to the consent of any third party.
17.7 Subject to Clause [10.1]:
(a) these Terms of Business and the relevant Specification will constitute the entire agreement between the parties in relation to an Engagement, and supersede all previous agreements, arrangements and understandings between the parties in respect of that subject matter; and
(b) neither party will have any remedy in respect of any misrepresentation (whether written or oral) made to it upon which it relied in entering into an Engagement.
17.8 These Terms of Business and each Specification will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with any Engagement.